cd4444 Privacy Policy

01 Introduction

cd4444 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://cd4444.bid ("the Platform"). This Privacy Policy sets out how cd4444 collects, processes, stores, shares, and protects the personal data of all individuals who register an account, visit the Platform, or otherwise interact with cd4444's services.

This policy applies to all personal data collected through the Platform, including data submitted during account registration, during the Know Your Customer (KYC) verification process, through payment transactions, through customer support interactions, and through the use of cookies and similar tracking technologies on the Platform.

By registering an account on cd4444 or by continuing to use the Platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy in full. If you do not agree with the way in which cd4444 handles personal data, you should not register an account or continue to use the Platform. Please also review the Terms & Conditions, which govern your overall use of the Platform and are incorporated by reference into this policy.

02 Data We Collect

cd4444 collects the following categories of personal data. The specific data collected depends on the nature of your interaction with the Platform:

2.1 Registration Data

When you create a cd4444 account, we collect: full legal name, date of birth, residential address (including city, district, and division within Bangladesh), email address, and a mobile phone number registered in Bangladesh. This data is mandatory for account creation.

2.2 Identity Verification (KYC) Data

In order to process withdrawal requests and comply with responsible gaming obligations, cd4444 requires identity verification documents. These may include: a government-issued photo identification document (National Identity Card, passport, or driving licence), proof of residential address (utility bill or bank statement dated within the last three months), and proof of payment method ownership (screenshot or statement confirming that the payment account belongs to the registered player). All KYC documents are stored securely and handled in strict confidence.

2.3 Financial Transaction Data

When you make a deposit or withdrawal, cd4444 records: the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank), the transaction amount in Bangladeshi Taka (BDT), the transaction reference number, the date and time of the transaction, and the account balance before and after the transaction. We do not store full card numbers or mobile banking PINs.

2.4 Gameplay and Betting Data

The Platform automatically records your gambling activity, including: games played, bet amounts, win and loss outcomes, bonus usage, session start and end times, and cumulative wagering history. This data is used for responsible gaming monitoring, dispute resolution, and platform improvement.

2.5 Technical and Device Data

When you access the Platform, our servers automatically collect: your IP address, device type, operating system, browser type and version, screen resolution, preferred language setting, referring URL, and pages visited on the Platform. This data is collected via server logs and cookies.

2.6 Customer Support Data

If you contact cd4444 customer support via live chat or email, we retain a record of the conversation, including the date and time, the nature of your enquiry, and any documents or screenshots you share. These records are used to resolve your issue and to improve our support services.

2.7 Marketing Preferences

If you opt in to receive promotional communications from cd4444, we retain a record of your marketing preferences, including the channels you have consented to (email, SMS) and the date on which consent was given. You may withdraw your marketing consent at any time by contacting customer support or updating your account preferences.

03 How We Use Your Data

cd4444 uses personal data only for the purposes described below. We will not use your data for any purpose that is incompatible with these stated purposes without first notifying you and, where required, obtaining your consent.

04 Legal Basis for Processing

cd4444 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing is necessary for the performance of the contract between you and cd4444 — specifically, to operate your player account, process transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing is required in order to comply with applicable legal obligations, including age verification, anti-money laundering checks, and the retention of financial records.
• Legitimate interests: cd4444 processes certain data on the basis of its legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and the improvement of services. We only rely on this basis where those interests are not overridden by your rights and interests.
• Consent: Where processing is not covered by any of the above bases — for example, sending you promotional emails or SMS messages — cd4444 will only process your data with your express prior consent. You may withdraw that consent at any time with immediate effect.

05 Data Sharing and Disclosure

cd4444 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data in the following limited circumstances:

5.1 Payment Processors

To process deposits and withdrawals in BDT, cd4444 shares relevant financial data with payment processors including bKash, Nagad, Rocket, Upay, and our banking partners. These processors are bound by their own privacy and security obligations and are not permitted to use your data for any purpose beyond processing the specific transaction.

5.2 Identity Verification Providers

cd4444 may use third-party KYC verification services to validate identity documents. These providers process your KYC data solely for the purpose of verification and are contractually required to maintain confidentiality and appropriate data security standards.

5.3 Game Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary for game delivery and technical support. Game providers do not receive your full personal profile or financial data.

5.4 Legal and Regulatory Disclosure

cd4444 may disclose personal data to competent authorities, law enforcement bodies, or regulatory agencies where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other serious misconduct. In such cases, disclosure is limited to the minimum data necessary to satisfy the legal requirement.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of cd4444's business, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data going forward.

06 Cookies & Tracking Technologies

The cd4444 Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file stored on your device by your browser when you visit a website. cd4444 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your account preferences, and enable secure navigation. The Platform cannot function properly without these cookies, and they cannot be disabled.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors use the Platform — which pages are visited most, how long sessions last, and where users navigate from. This data helps cd4444 improve the Platform's structure and content.
• Functional cookies: These cookies remember choices you have made on the Platform — such as your preferred language or display settings — in order to provide a more personalised experience on subsequent visits.
• Marketing and targeting cookies: With your consent, cd4444 may use cookies to track your interactions with promotional content and to tailor offers to your interests. You may opt out of marketing cookies at any time through your browser settings.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the Platform, including account login and transaction processing.

07 Data Retention

cd4444 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable law. The following retention periods apply as a general guide:

• Account and registration data: Retained for the duration of your account relationship with cd4444, plus a minimum of five years following account closure to comply with anti-money laundering record-keeping obligations.
• KYC verification documents: Retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• Gameplay and betting history: Retained for a minimum of three years for responsible gaming monitoring and dispute resolution purposes.
• Customer support records: Retained for two years from the date of the interaction, unless the interaction relates to an unresolved dispute or legal matter, in which case records are retained until the matter is closed.
• Marketing preference records: Retained for as long as your marketing consent remains active, plus one year following withdrawal of consent.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any identifiable individual.

08 Data Security

cd4444 takes the security of your personal data seriously and implements a range of technical and organisational safeguards designed to protect your data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the cd4444 Platform is encrypted using industry-standard Secure Sockets Layer (SSL) technology. Connections to the Platform are served over HTTPS at all times.
• Access controls: Access to personal data within cd4444's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure data storage: Personal data is stored on secure servers with appropriate physical and logical access controls. Player funds and player data are maintained in systems segregated from cd4444's operational systems.
• Monitoring and testing: cd4444's systems are subject to ongoing security monitoring and periodic security assessments to identify and address vulnerabilities proactively.
• Incident response: In the event of a confirmed personal data breach that is likely to result in a risk to your rights, cd4444 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

While cd4444 applies robust security measures, no online platform can guarantee absolute security against all threats. You also play a role in protecting your account by keeping your login credentials confidential and notifying us promptly if you suspect unauthorised access to your account.

09 Your Privacy Rights

As a cd4444 player, you have the following rights with respect to your personal data. These rights may be exercised free of charge by contacting our customer support team: